Privacy Policy (Scopes Ltd)

Last updated: 28 February 2026

This Privacy Policy explains how Scopes Ltd (“we”, “us” or “our”) collects, uses and shares your personal information when you visit www.bescopes.uk the “Site”), make a purchase, create an account, contact us, or otherwise use our services (together, the “Services”).

In this Privacy Policy, “you” and “your” refer to anyone using the Services, including customers, website visitors and anyone who contacts us.

Please read this Privacy Policy carefully.

1. Who we are (data controller)

For the purposes of UK data protection law, Scopes Ltd is the data controller for your personal information.

Scopes Ltd
195–197 Wood Street, Suite RA01
London, E17 3NU
United Kingdom

Email: info@bescopes.uk
Phone: +44 7438 507679
Website: www.bescopes.uk 

2. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the Services, or legal or regulatory requirements. We will post the updated version on this page and change the “Last updated” date.

3. What personal information we collect

The information we collect depends on how you interact with us.

A) Information you provide directly

This may include:

  • Contact details: name, email address, phone number, billing and delivery address

  • Order details: items purchased, order history, returns/exchanges, delivery details

  • Account details (if you create an account): login details and saved preferences

  • Customer support: messages you send to us by email, contact form, social media, or otherwise

  • Personalisation details: information you submit for personalised products (such as names, text, or custom requests)

B) Information we collect automatically

When you use the Site, we may collect:

  • Device and browser data: IP address, device type, browser type, operating system, time zone

  • Usage data: pages viewed, products clicked, time spent on pages, referring URLs, interactions with the Site

  • Analytics data: We use Google Analytics (GA4) to understand how visitors use our Site. This includes information such as page views, scrolls, clicks, session duration, approximate location, and device information. IP addresses are processed by Google Analytics only to derive location data and are not stored in a form that directly identifies you. Data is analysed in aggregated form to help us improve the Site.

  • Cookies and similar technologies: see our Cookie Policy for more details

C) Information we receive from third parties

We may receive information from:

  • Shopify, which powers our online store and provides website infrastructure

  • Payment providers, who process payments and help prevent fraud (we do not store full card details)

  • Delivery and fulfilment partners, to deliver your order and provide tracking

  • Analytics and marketing providers, where you have given consent where required

4. How we use your personal information

We use your personal information for the following purposes:

A) To provide and manage orders and accounts

  • Process orders, payments, delivery and returns

  • Communicate with you about your order (order confirmations, dispatch, returns)

  • Provide customer support and resolve issues

  • Maintain your customer account (if created)

B) To operate, improve and secure the Site

  • Maintain and operate the Site

  • Monitor performance and improve functionality

  • Analyse how visitors use the Site using analytics tools

  • Prevent fraud and protect the security of the Site and user accounts

C) Marketing and communications

  • Send service-related communications (order updates, account notices)

  • Send marketing emails or messages only where permitted by law (for example, with consent or where “soft opt-in” applies)

  • Measure the effectiveness of marketing campaigns where appropriate consent has been provided

You can opt out of marketing communications at any time (see section 12).

5. Legal bases for processing (UK GDPR)

We rely on one or more of the following lawful bases:

  • Contract: to process and fulfil your orders and provide Services

  • Legitimate interests: to operate and improve our business, prevent fraud, and provide customer support (balanced against your rights)

  • Legal obligation: to comply with accounting, tax, and legal requirements

  • Consent: for non-essential cookies, analytics, and marketing communications where required

6. Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, remember preferences, and (where enabled) measure performance and support marketing.

Google Analytics cookies are non-essential cookies and are only set where you have given consent via our cookie banner.

For more information, please see our Cookie Policy. You can manage cookie preferences via your browser settings and/or the cookie banner.

7. How we share your personal information

We only share personal information where necessary, including with:

  • Shopify (store platform and hosting)

  • Payment processors (payment processing and fraud prevention)

  • Delivery and fulfilment partners

  • IT, hosting, and security providers

  • Analytics providers, including Google Analytics, where consent has been given

We do not sell your personal information.

8. International transfers

Some of our service providers (including Shopify and Google Analytics) may process personal data outside the UK, including in the United States.

Where personal data is transferred internationally, we rely on appropriate safeguards such as recognised contractual protections in accordance with UK data protection law.

9. Data security

We use reasonable technical and organisational measures to protect your personal information. However, no system is completely secure. Please keep your account details confidential and contact us if you believe your account has been compromised.

10. Data retention

We retain personal information only for as long as necessary for the purposes set out in this policy, including:

  • Fulfilling orders and providing customer support

  • Meeting legal, tax, and accounting requirements

  • Resolving disputes and enforcing our terms

Retention periods vary depending on the type of information and legal obligations.

11. Children’s data

Our Site is not intended for children and we do not knowingly collect personal information from children.

12. Your rights and choices

You may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Marketing preferences

You can unsubscribe from marketing emails at any time using the link in our emails or by contacting info@bescopes.uk.

How to exercise your rights

Contact us at info@bescopes.uk. We may need to verify your identity.

13. Complaints

You have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO). We encourage you to contact us first so we can try to resolve your concern.

14. Third-party links

Our Site may include links to third-party websites. We are not responsible for their privacy practices.

15. Contact us

Scopes Ltd
195–197 Wood Street, Suite RA01
London, E17 3NU
United Kingdom

Email: info@bescopes.uk
Phone: +44 7438 507679
Website: www.bescopes.uk